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Ordering Online Information

By placing your order through our website, you agree to the following conditions and have also read our refund terms.

 

Click here for instructions on how to place an order online through our website. Use a desktop or laptop computer to place a bookstore order, if you have trouble using your smart device. 

 

Textbook Selection

All online orders are considered pending orders subject to available inventory. When placing your order you will have the option of selecting a textbook condition as follows:

  • New Preferred - We will fill with new stock if available, but will substitute with used stock if necessary. No reorder will be required.
  • Used Preferred - We will fill with used stock if available, but will substitute with new stock if necessary. No reorder will be required. Your credit card will be reauthorized for the new book price, but will be finalized at the used book price, if used inventory is available.

Our inventory is subject to in-store sales and prior orders. The bookstore will attempt to fill your order with the condition you have selected, however store inventory is subject to change between the time you place your order and the time the order is filled. We reserve the right to substitute inventory in the opposite condition you indicated as preferred to fulfill your order. By selecting new preferred or used preferred you authorize the bookstore to substitute the opposite condition if the preferred condition is not available and make adjustments for the total charge to your credit card. 

After you submit your order you will receive a confirmation email from [email protected], add this email address to your address book to ensure delivery of the confirmation email or check you SPAM/BULK email folder if you do not receive the confirmation email from the bookstore in your INBOX email folder. You may also print your order after it is complete from your web browser or save the webpage as a file for future reference. Record your order number; you must refer to it if you require additional customer service with your order.

 

Payment Methods

You may use a credit card or your Victoria College financial aid account to purchase through our website.

 

Shipping Your Online Order

We ship using UPS Ground. Orders received by noon (CST), Sunday through Wednesday should ship within 48 hours. Orders placed after noon (CST), Wednesday through Saturday should ship by following Tuesday. All customers should consider shipping their orders to a location where they will be available during the day. A work address may be used if you will be there during the day to receive your shipment.

You will receive your tracking number by email when the order is shipped. If you have a special delivery request (i.e. shipper release - leave at door if not home, etc) please enter it in the shipping comments section at checkout. Note that if you request a shipper release, so that the driver will deliver without obtaining a signature, this constitutes proof-of-delivery and no claim for lost or stolen packages can be filed. Our experience has been that UPS drivers will use their discretion and leave a package if no one is available to sign, only when they feel the location is reasonably secure. Deliveries to apartment complexes are often left at the leasing office when the tenant is not home. We will ship to the address you provide. It must be a valid physical address that UPS delivers to. If you change the delivery location to an alternate address, refuse the package, provide incorrect shipping information, or take any other action that causes additional charges from UPS, you will be billed for the actual charges incurred in addition to the regular shipping and handling charge.

 

Pick Up At Store

You may also select Pick Up At Store for your online order. When you select this option, you will be allowed to select the earliest date possible to pick up your order. In addition to your online order confirmation email; you will receive an email when your order is ready to pick up.

 

Back Ordered Items

You will receive an email regarding back ordered items. Inventory changes on a daily basis and we will ship your item to you when it becomes available. A shipping charge of $19.95 will be added to your order when shipped. If you wish to cancel your back order contact the bookstore immediately at [email protected]

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